Violence at work is a major occupational hazard for many UNISON members. Physical attacks are the most serious form of violence, but verbal abuse and threats are much more common and can have long-term health effects.
This guide is produced for safety representatives and stewards in the community and voluntary sector in Scotland – who we believe are especially vulnerable to violence at work. It deals with violence from non-employees, e.g. service users or other members of the public. (Separate UNISON guidance is available on bullying and harassment).
The tools provided in this guide along with the proposed charter on violence at work will give UNISON activists the means to ensure that violence is never ‘part of the job’.