Trading Safety – a survey of trading standards officers

Damage series

Trading safety

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This survey is part of UNISON Scotland’s Damage series: a programme of surveys looking at the impact of the age of austerity on services and those who deliver them. Trading Safety takes a closer look at the issues affecting staff in local authority trading standards teams.

Trading standards teams are an essential local government service protecting consumers, enforcing safety legislation and supporting legitimate business to ensure public safety.

While trading standards perform a number of functions locally, all 31 council services:
• enforce fair trading
• combat illegal trading
• monitor product safety
• address under-age sales
• verify weights and measures.

In day-to-day terms this means ensuring that the things we buy are safe, are in the correct amounts, are as described on the packaging, that price displays are fair and we are not overcharged.

Key points from the survey:

Members are struggling to deliver a high quality service;

  • Budgets have been cuts by 12% since 2012/13. An earlier report from the improvement service states that cuts amount to 21% “over the last five years”
  • The number of trading standards officers has dropped by 23% since 2012/13. There have also been substantial job cuts for other roles in the teams
  • This is an ageing workforce, experienced staff are retiring/being made redundant and fewer young people are getting the opportunity to start a career in trading standards meaning there will be a skills shortage in the future
  • Brexit will increase workload substantially but the cuts continue
  • 70% of respondents indicated that morale was low or very low in their teams and 78% stated that they do not expect it to improve in the next few years.

Teams have had to adapt and find new ways of working. Again we see a highly-dedicated workforce exhausted and demoralised by austerity. Staff are working hard to protect citizens from financial and physical harm.

They support businesses by ensuring that they aren’t undercut by fraudsters and those who don’t follow the rules. They are dedicated highly-qualified teams who are under enormous pressure. They feel exhausted, undervalued and are struggling to deal with the demands placed upon them.

When we asked members about their team’s budgets the vast majority of members stated that their team’s budget had been cut this year and over the last five years. This year 23% believed there had been severe cuts and 47% believed the cuts had been severe over the last five years. A further 47% stated that there had been cuts this year while 48% stated there had been cuts over the last five years.

Only two per cent stated that the budget had increased this year and one per cent over the last five years. Staff are under substantial pressure to try and maintain a quality service with less staff and resources.

Work is now spread over fewer staff and some work has just stopped e.g consumer advice at a local authority level. Cuts mean that travel budgets are severely restricted which makes actually getting out and about to check things difficult. This gives rogue traders free rein to scam citizens. Training budgets have also been restricted meaning that while dangers and crime are rapidly evolving trading standards teams are struggling to keep up.

Trading standards teams have responded to the staff shortages in a number of ways. Members indicate that teams now struggle to undertake some of the specialist roles such as animal health.

Members are concerned about the loss of specialist knowledge and experience as it’s usually the staff with the longest service who volunteer to go. Most struggle with heavy workloads and therefore their work is much more reactive rather than proactive: dealing with things that have gone wrong rather than preventing them.

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