Author Archives: Trisha Hamilton

25. Priority Services Register

Energy Suppliers and network operators are required to keep a register of customers who, by virtue of their circumstances, might need additional information, services and support. These services are available to customers who: Are of pensionable age Are disabled or chronically sick Have a long-term medical condition Have a hearing/visual impairment or additional communication needs […]

24. Funds, Foundations and Trusts

Some energy companies have trust funds which aim to help customers who are in debt, or which may fund projects which provide support for the fuel poor. E.ON The E.ON Energy Fund aims to assist vulnerable E.ON customers who are living in low income households (household income of less than £16,190 pa).  The E.ON Caring […]

23. Winter Fuel Payment

Anyone born on or before the qualifying date (for winter 2017/18 this is 5th August 1953) should receive a Winter Fuel Payment from the Government.  The qualifying age for WFP will change in line with ongoing changes in the State Pension Age – Payment is usually made automatically to those in receipt of State […]

22. Warm Home Discount Broader Group

The Warm Home Discount Regulations (and recent Miscellaneous Amendments) introduced standard criteria for eligibility that all participating suppliers must adhere to.  The Regulations set out a compulsory list of benefits – see below – which suppliers must include in their eligibility criteria for Broader Group rebate payments, along with any others chosen at their discretion […]

21. Warm Home Discount

Introduced in April 2011, the Warm Home Discount (WHD) obliges larger energy companies to provide a discount on energy bills to some of their most vulnerable customers.   WHD is paid for by larger energy companies. Suppliers with fewer than 250,000 customers do not have to offer WHD. WHD is paid via participating energy suppliers to […]

20. Home Energy Scotland Loan Scheme

Home Energy Scotland loans replace two previous programmes – the HEEPS Loan Scheme and the Home Energy Scotland Renewable Loan scheme. The Home Energy Scotland Loan scheme is an interest free loan of up to £32,500 per home. It is available to owner occupiers and eligible private sector landlords (who can apply for up to […]

19. Warmer Homes Scotland Scheme

Warmer Homes Scotland is a Scottish Government funded fuel poverty scheme.  Warmer Homes Scotland is designed to help people make their homes warmer and more comfortable by installing a range of energy efficiency measures. Assistance is being offered to homeowners and private sector tenants, who have lived in their property for at least twelve months, […]

18. Home Energy Efficiency Programmes for Scotland

In order to tackle fuel poverty and meet energy and emission reduction targets, a primary focus of the Scottish Government strategy is on improving the energy efficiency of Scotland’s existing homes by retrofitting the existing housing stock. The Scottish Government’s Infrastructure and Investment Plan lists energy efficient homes as a national priority. HEEPS helps to […]

17. Tariffs

There is a range of tariffs available from each energy supplier.  Suppliers may also offer ‘bundled’ products and rewards with tariffs. Bundled products might include things like boiler maintenance cover. Rewards might include things like supermarket shopping points. For example, customers might be offered nectar points for choosing a particular tariff, for providing regular meter […]

16. Switching

Most gas and electricity consumers can switch supplier, unless they have an outstanding fuel debt (the debt threshold for prepayment meter customers however is £500), or have a term in their lease which prohibits them from switching supplier.  Also, those with a specific tariff for their electric storage heating may find it more difficult to […]